You can check the bar code label from the back of your machine (The Last 9 digit like “A9A123456”)

Please contact our dealers or retailer shops which are listed from below link:

http://www.brother.com.hk/en/product/store.html

When the machine’s display show ‘NEAR EMPTY XXXX’, please ready the new cartridge for replacement, and then replace it after the machine display show ‘INK EMPTY XXXX’. (‘XXXX’ represents color of the ink cartridge)

When the machine’s display show ‘NO CARTRIDGE’ or ‘INK EMPTY XXXX’, there are one or more ink cartridges are empty. To clear the message, you need to replace the empty cartridge.

Your Brother machine is designed to stop ALL printing operations when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. The only way to continue printing is to replace the empty ink cartridge(s).

When the machine asks you to replace a new toner, please replace a brand new toner. Your machine may not detect a used toner.

Please follow the ‘Quick Setup Guide’ to do your software installation, also please do not connect USB cable before software install, that may cause one or more applications/ functions can not be used. Therefore, please ‘repair’ the software by:

-         Disconnect the USB cable

-         Insert the installation CD again

-         Choose ‘Repair MFL Pro Suite’ in selection menu

When your equipment requires our service, please provide your machine model no., serial no. and purchase invoice.

Please reset the drum counter after you replace a new drum unit, otherwise, the message will keep showing on display.

(For more detail, please refer to the guideline which is attached inside the drum’s package)

Please insert your thermal paper in right face, with the paper feeding from the bottom of the roll.

If you unplug your machine over than 4 days, then all system setting and fax memories will back to factory default setting.

Please make sure you connected the telephone cord on the plug which labeled as ‘Line’, otherwise, the fax will not function.

Please do not pull the tape during printing.

Please update HK-Chinese language package for your operating system

Please try to replace brand new alkaline batteries.