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How to redeem

Home Promotion How to redeem

How to redeem

Thank you for purchasing Brother products. If you have purchased promotional product within promotion period, please follow the below steps to redeem your premium.

Remember to bring along below document for redemption.

  1. Original sales invoice of designated promotion model

  2. Cut the complete serial number from the carton box

  3. Brother Redemption letter (Successful applicants will receive letter by post)


Customer are required to complete the product registration at below link from the 8th day to the 30th day (both days inclusive) of purchase, customer can click here to check how to register product warranty

After completed the product registration, please login member page and select "Promotion Gift Redemption" from the left menu, as long as the product meets the redemption terms, it can be registered, please complete the mandatory information in the redemption form and click "Submit".

a) Serial No. is the last 9 digit code which sticks in the machine carton box, please refer below for different product serial number stick as your reference.

b) Please fill in the information carefully. If customers intend to change the submitted information, customers are required to provide those relevant information to Brother Hong Kong as a proof of evidence.

There is a message pop up to advise customer for the Redemption Reference Number and pay attention to the provided postal address within 60 days after the registration form submission.

a) Need to keep the original sales invoice and serial number sticker for redemption

b) Please email us at [email protected] if you have any inquiry.

Brother will also send an acknowledgement to customer for the Redemption application via email or customers can check the status of application in the "Promotion Gift Redemption" on the membership page.


After the information verified, customer will receive a redemption letter by post within 60 days after receiving customer's successful registration


Customer have to bring along below document to designated redemption centre for redemption.

 Redemption letter

 HKID card

 Original sales invoice

Cut the complete serial number from the carton box - must include Serial number an Product Code (for printer redemption)

Important Notes:

  1. Each customer or each address can redeem supermarket coupon for a maximum of 2 machines purchased among all Brother promotions.
  2. Customer who cannot provide above redemption documents, cannot do the redemption registration within the stated period or does not collect the promotion gift within the promotion period as specified in the Redemption Letter shall be deemed to forfeit his gift.
  3. Promotion gift will be available while stock last, or use same gift value as replacement without prior notification.
  4. If the redemption gift includes toner cash coupon, please note that each toner coupon face value is $50, and only one toner cash coupon can be used per transaction to purchase designated toner model.
  5. Coupon Redemption Promotion is not valid for resellers’ registration.
  6. Coupon Redemption Promotion Promotion cannot be used in conjunction with other promotions.
  7. Brother shall have the final decision and absolute discretion concerning all matters for this promotion and on any disputes, if any.