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Printer Upgrade Warranty Service

We understand that customers may encounter different problems or difficulties when using Brother products. Don’t worry, we got you covered with the standard maintenance service (registration required) to enjoy 1-year on-site inspection and repair. You can also choose to upgrade the plan to extend the convenient on-site service to 3 years along with other exclusive discount and support.

The basic maintenance service includes first year on-site inspection and repair with replacement of spare parts covered (excluding consumable spare parts and improper use of machine) as well as bring-in maintenance service for the next 2 years. If you want to enjoy worry-free protection, customers can purchase the Upgrade Warranty Plan or Premium Upgrade Warranty Plan separately to enjoy 3-year on-site maintenance coverage. What’s even more, Premium Warranty Plan offers exclusive service support such as but not limited to preventive maintenance and designated troubleshooting hotline which further enhance the overall product experience.

For upgrading to on-site service in 2nd or 3rd year, please contact our service hotline: (852) 3187 0500 or email to [email protected]

Details of Printer Upgrade Warranty Service:

 

 

Service Plan

Basic Warranty Service (Registration required)

Upgrade Service (Purchase Separately)

Standard Warranty

Upgrade Warranty1

Premium Upgrade Warranty1

Model

Please refer to Warranty information 

(https://www.brother.com.hk/en/warranty_information)

Warranty Period

3 Years

On-site Support Service

1styear on-site service, bring-in maintenance in 2nd & 3rd year3

3 years next-business-day on-site maintenance service4

Technical Support Hotline2

Yes

Yes

Exclusive support hotline

Preventive Maintenance

-

-

1 time /year (By request)

Software installation

-

-

1 time /year (By request)

Coverage

All spare parts, excluding consumable spare parts5 and misusage

All spare parts, excluding consumable spare parts5 and misusage

All spare parts

Discount price for consumable spare parts5

Consumables Delivery

Free delivery with $450 purchase or more

Free delivery with $450 purchase or more

Free delivery for all amounts6

Consumables Special Offer

-

-

Double eShop Bonus Point6

Remote Support

-

-

Yes

Standby Machine

-

-

Yes7

Guaranteed Trade-in Value

-

-

Exclusive Guaranteed Trade-in Value

Machine pick up / delivery

Yes (Charge required)

Yes (Charge required)

Yes (Charge required)

1. Upgrade Warranty and Premium Warranty is provided in territory of Hong Kong Special Administrative Region only.

2. The service hour of technical support hotline is from Monday to Friday, 9:00 a.m. – 6:00 p.m. (Closed on Saturday, Sunday and Public Holiday)

3.  Bring-in Service Centre Address:

Service Centre Address Office Hour
Kwai Chung Service Centre Unit A & B, 12/F, KC100, No.100 Kwai Cheong Rd., Kwai Chung, N.T., H.K

Monday to Friday

9:00 a.m. - 6:00 p.m.

(Closed on Saturday, Sunday and Public Holiday)
 

Macau Authorised Service Centre Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long, 11 Andar A, Macau

Monday to Friday

9:00 a.m. - 12:30 p.m.

1:30 p.m. – 6:00 p.m.
(Closed on Saturday, Sunday and Public Holiday)

4.  Please contact us for quotation of same day on-site service.

5.  Consumable spare parts include print head, battery and fuser unit etc., please contact us for more information.

6.  Limited to consumables of warranted products.

7.  The model of standby unit may not be the same as your current model. Standby machine will be offered to customer if the current model that customer is using cannot be fixed at on-site location. In case of any disputes, Brother International (HK) Limited reserves all rights of final decision.