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Warranty Information
Home Support Warranty Information

Thank you for purchasing a Brother Product.

Subject to the terms and conditions herein, Brother guarantees that it will repair the product where there is a manufacturing defect in materials or workmanship (the “Warranty”) within the warranty periods indicated below.

Warranty Periods

If you register your product with us after 7 days and within 30 days from the date of purchase, you will have a 3 years Warranty starting from that date. Otherwise, we only offer a one year “Bring-in” Warranty from the invoice or product production date.

* The 3 years warranty is not applicable to store display products.

   The 3 years warranty only apply to printer/ Fax/ Multifunction printer


For details, please refer to the warranty reference charts as below:

Printer Fax and MFC
Machine Type Model No. 1st Year 2nd Year to 3rd Year

Mono Laser or LED Fax/MFC

FAX-2840, DCP-7055, DCP-7060D, DCP-L2520D, DCP-L2550DW, MFC-L2540DW, MFC-7360, MFC-7470D, MFC-7860DW, MFC-L2700D, MFC-L2700DW, MFC-L2715DW, MFC-L2740DW, MFC-L2750DW, MFC-8370DN,MFC-L5700DN, MFC-L5900DW, MFC-L6900DW, MFC-8510DN, MFC-8460N, MFC-8880DN, MFC-8910DW, DCP-8155DN

On-site

Bring-in or * Purchase "Upgrade Service Pack" to on-site service

Mono Laser or LED Printer

HL-2240D, HL-2250DN, HL-2270DW, HL-2230D, HL-L2320D, HL-L2360DN, HL-2365DW, HL-L2375DW, HL-L2385DW, HL-5340D, HL-5350DN, HL-5370DW, HL-5440D, HL-5450DN, HL-5470DW, HL-6180DW, HL-L5000D, HL-L5100DN, HL-L6200DW, HL-L6400DW

On-site

Bring-in or * Purchase "Upgrade Service Pack" to on-site service

Color Laser or LED Fax/MFC

MFC-L8850CDW, MFC-9440, MFC-9970CDW, MFC-9840CDW, MFC-9120CN, MFC-9320CW, MFC-9450CDN, MFC-9140CDN, MFC-9330CDW, DCP-9040CN, DCP-9010CN, DCP-9042CDN, DCP-9055CDN, MFC-L8900CDW

On-site

Bring-in or * Purchase "Upgrade Service Pack" to on-site service

Color Laser or LED Printer

HL-3150CDN, HL-3170CDW, HL-4150CDN, HL-4570CDW, HL-8350CDW, HL-8360CDW

On-site

Bring-in or * Purchase "Upgrade Service Pack" to on-site service

A3 Inkjet MFC (with Fax)

MFC-J2320, MFC-J2330DW, MFC-J2720, MFC-J2730DW, MFC-5910DW, MFC-6490CW, MFC-6890CDW , MFC-J6510DW, MFC-J6710DW, MFC-J3520, MFC-J3530DW, MFC-J3930DW, MFC-J3720, MFC-T4500DW

On-site

Bring-in Only

A3 Inkjet DCP(without Fax)

DCP-6690CW, HL-T4000DW

On-site

Bring-in Only

Inkjet MFC (with Fax)

MFC-J200, MFC-J245, MFC-J470DW, MFC-J480DW, MFC-J650DW, MFC-J680DW, MFC-J870DW, MFC-255CW, MFC-295CW, MFC-490CW, MFC-665CW, MFC-685CW, MFC-885CW, MFC-J880DW, MFC-J690DW, MFC-J890DW, MFC-885CW, MFC-255CW, MFC-295CN, MFC-J220, MFC-J410, MFC-J430W, MFC-J615W, MFC-J625DW, MFC-T800W

Bring-in Only

Bring-in Only

Inkjet DCP Model

DCP-J152W, DCP-J100, DCP-J105, MFC-J752DW, DCP-115C, DCP-120C, DCP-130C, DCP-J140W, DCP-385C, DCP585CW, DCP-330C, DCP-540CN, DCP-350C, DCP-560C, DCP-385C, DCP-J125, DCP-T300, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, DCP-T810W, DCP-T910DW, DCP-J562DW

Bring-in Only

Bring-in Only

Mono Laser Entry Model

DCP-1610W, HL-1210W

Bring-in Only

N/A

Thermal/Plain Paper Fax

FAX-236S, FAX-335MCS, FAX-827S, FAX-837MCS, FAX-878 

Bring-in Only

Bring-in Only

PT/QL/VC Label Printer
Machine Type Model No. 1st Year 2nd Year

P-touch Labelling Machine

PT-D200HK/KT/SN/KN/DR/RK/LB, PT-D200 (Eng), PT-E100VP, TD- 2020, TD-2120N, TD-2130, TD- 4000, TD-4100N, PT-P300BT/ BT KT/ BT LB 

1 year Bring-in Only

N/A

P-touch Labelling Machine (PC Connective)

PT-2700, PT-2730(Eng), PT-P700, PT-P710BT, PT-P750W, PT-D450, PT-D600, PT-E300VP, PT-E300, PT-E300CP HK, PT-E550WVP, PT-9700PC, PT-9800PCN

Bring-in

Bring-in

QL labelling Machine

QL-700, QL-720NW, QL-800, QL-820NWB, QL-1110NWB

Bring-in Only

Bring-in Only

VC Color Labelling Machine

VC-500W

1 year Bring-in Only

N/A

HSM
Machine Type Model No. 1st Year

Machinery Sewing Machine

JS1750, 2340CV, GS2700, GS2786K,1334D, JA1450NT, 2504D,GS3786K

1 year Bring-in Only

Computerised Machine

A16, A18, DS140, FS155, FS70, F420, NX400, VQ2, V3, V7, VR, NV10, NV30, NV50, NV180, NV180K, NV180D, NV750E, NV950, NV980K, NV1250, NV1250D, NV1500, NV4000, NV1e, NV2600, NV1800Q, NV985D, QC1000, PQ1500S, PR655, PR1000E, PR670E, PR1050X

1 year Bring-in Only

Other Type
Machine Type Model No. 1st Year

Mobile Printer

PJ-663, PJ-622, PJ-623, PJ-662, RJ-3050, RJ-3150, RJ-4030, RJ-4040

1 year Bring-in Only

Scanners

DS-720D, ADS-1100, ADS-1600W, ADS-2100, ADS-2600W, ADS-1100, ADS-1600W, DS-600, DS700D

1 year Bring-in Only

Scan and Cut

CM550, CM900, CM350, SDX1200

1 year Bring-in Only

Onsite service is provided in Hong Kong Special Administrative Region only; Bring-in service is provided for “Printer Fax and MFC” and “PT/QL Label Printer” and selected models of "HSM" in Macau by Brother Authorized Service Center.

 

*Note: For upgrading to on-site service from 2nd Year or 3rd Year, please contact to our service hotline: (852) 3187-0500.

We don't accept upgrade service pack application which purchased over 1 year.

#Bring-in Service Centre Address:
 

Kwai Chung Service Center

Unit A & B, 12/F, KC100, No.100 Kwai Cheong Rd., Kwai Chung, N.T., H.K.
Office Hours: Monday to Friday, 9:00am ~ 6:00pm
(Saturday, Sunday and Public Hoilday closed)


SSP Drop off center

201-204 2/F., New Capital Computer Plaza, 85-95 Un Chow Street, Sham Shui Po, Kowloon.
Business Hours: Monday to Saturday, 2:00pm ~ 8:00pm
(Sunday and special notice public holidays closed)
 
Macau Authorized Service Center

Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long, 11 Andar A, Macau
Business Hours: Monday to Friday, 9:00 am to 12:30 pm & 1:30 pm to 6:00 pm
(Saturday, Sunday and Public Hoilday closed)

 

Upgrade onsite service is valid in Hong Kong Special Administrative Region only.

TERMS & CONDITIONS:

  1. The warranty is valid only for product sold by Brother in Hong Kong SAR ONLY.
  2. Users should read the User's Guide / Owner's Manual and other literature supplied with the products carefully as any misuse or failure to follow the instructions may render this Warranty void
  3. This warranty is not transferable and excludes routine maintenance, routine checking or cleaning, consumables, service maintenance kits and damage caused by misuse or negligence. Any work arising from these instances will be chargeable.

LIMITATIONS:

  1. The warranty do not apply to any of the followings:
    4.1 any damage or defect caused to the products due to the use of non-Brother consumables, non-Brother print cartridge or refilled print cartridge, such as drum unit, toner, ink cartridge or ribbon.

    4.2 any damage or defect due to misuse, negligence or use not in accordance with the user manual.
     

    4.3 any damage or defect due to exposure of the products by the customer to unusual physical or electrical stress or any failure or fluctuation of electrical power, air conditioning, humidity control, insect, Acts of God or other environmental controls.
     

    4.4 limited life components or parts such as heat fixing unit for laser/LED products, print head for ink jet products.
     

    4.5 any electrical devices external to the products.
     

    4.6 any modifications, adjustment, repair or disassemble to the products made by a third party or user without the written consent of Brother.
     

    4.7 the original invoice or warranty is lost.
     

    4.8 the serial number has been altered, effaced and / or removed.
     

    4.9 Any software which may be included with the product. (For all terms and conditions to warranty of software, please see End User License Agreements applies to each software products)
     

    4.10 any consumable or service items including the following:

  • Toner, Drum Unit, Ink Cartridge or any other consumable items.
  • Memory cards or any other accessory items which are not permanently installed in the product.
  • Plastic covers, front panel & paper tray
  • Batteries, power adaptors, cables
  • Rubber parts and cutter

 

  1. The Warranty will be invalidated if any of the terms and conditions of Warranty is not met. This includes if the product is installed incorrectly or in an unsuitable position, or if the customer does not provide proper or adequate maintenance. Please read the documentation that came with your product, as it details all of these conditions.

TYPES OF WARRANTY SERVICES

  1. Based on Brother’s Warranty stated herein, Brother may provide “On-site” repair service and/or “Bring-in” repair service, subject to terms and conditions provided herein.
  2. “On-site” repair service shall mean repairing services for your Brother products (but limited to products listed above) performed by Brother technicians at the customer’s designated place (but limited within the areas provided hereunder).
  3. “Bring-in” repair service shall mean all repairing service for Brother products (but limited to products listed above) by Brother technicians at Brother’s “Bring-in” Repair Service Centre designated above.
  4. “On-site” repair service areas include Hong Kong Island, Kowloon, Urban Town Centers along MTR routes and Tung Chung.
  5. For restricted areas, airport restricted area, construction areas, lot area, unknown area, remote area, Lo Wu and boats areas, the customer will be responsible for transporting the equipment to a location listed in (4) and then call for “On-site” repair service or directly bring the equipment to “Bring-in” Repair Service Centre designated above.
  6. In off shore island or outlying islands (except Tung Chung region in Lantau), or the location that cannot reach by public transportation*, HK$150 extra transportation fee will be charged to customer as per each visit.

* Public transportation excludes Residents' Service / Staff Bus Service and Taxi.

Should you require assistance during the warranty period then we recommend taking the following steps:

USER MANUAL
All Brother products are supplied with a user manual. Should you encounter problems please consult the troubleshooting section with this manual.

 

WEBSITE TECHNICAL SUPPORT
The following information for printers and all-in-ones is available on http://solutions.brother.com

ASSISTANCE

If you are still unable to resolve your technical issue then please contact us as follows, ensuring that you have the model number, serial number, date of purchase, description of the problem, detailed configuration of your system (both software & hardware) ready:

E-Mail: [email protected]

Hotline: 3187-0500

Service Hours: Monday to Friday 09:00 to 18:00

Except for Saturday, Sunday and Public Holidays

CHARGES

If the Services are requested without any reasonable justification, whether during the Warranty Period or otherwise, by reason of any defect in or malfunction of the product due to causes not covered by these Warranties, the Buyer shall be liable to pay the Supplier\'s standard charges from time to time in force for such Services.

To receive your free 3 years warranty, you have to register your warranty after 7 days and within 30 days from the date of purchase. Details please refer to the warranty reference chart.

In case of any disputes, Brother reserves the right to make decision.