Label Printer Case Study: Asset Management for a Medium-Sized IT Service Company

Customer Background

Our client is a medium-sized IT service company based in Hong Kong, focusing on online platform sales of travel supplies. The company owns over 500 devices, including laptops, servers, routers, and other network equipment. These devices are distributed across multiple office locations. As the business expands and the number of devices increases, the challenges of asset management have gradually risen.

Challenges Faced by the Client

1) Time-Consuming Asset Inventory

The traditional asset inventory process relies on manual operations, which are not only time-consuming but also prone to data errors. Employees spend a significant amount of time checking devices one by one. This inefficient process can lead to human errors or omissions due to personnel changes, resulting in incorrect inventory counts and potentially requiring additional funds to purchase new equipment.

2) Difficulties with Handwritten Labels

The current use of handwritten labels or inconsistent label formats significantly impacts the efficiency of device identification. This creates difficulties in querying and updating assets, and the lack of a systematic record for labels increases the complexity for IT staff in managing equipment. Brother's TZe label tape is designed with pre-cut lines on the back, making it easy for users to tear off labels and saving time in execution.

3) Lack of Unified Coding and Tracking Methods

Different departments use various asset coding and tracking methods, resulting in information silos. This not only affects the accuracy of asset management but also complicates cross-department collaboration.

What solutions did Brother provide to them?

To address the above issues, we proposed a comprehensive asset management solution for our client:

1) Using Brother PT-P900W for Label Printing

High-Resolution Labels: The Brother PT-P900W prints high-quality asset labels, each featuring a clear QR code, asset number, and department information, ensuring readability.

Easy Identification: The uniform design of the labels avoids identification difficulties caused by varying label styles.

PT-P900W PC connectable label printer

2) Integration of Asset Management Software

Data Accuracy: The asset management software can automatically update device information, reducing human errors. The system supports real-time queries and report generation, allowing management to quickly understand the status of assets.

3) Excel Data Import Functionality

Batch Printing: The Excel data import feature enables quick batch printing of labels, reducing the need for manual operations and increasing the accuracy of asset labels.

4) Using Durable Label Tapes

The choice of waterproof, scratch-resistant, and high-temperature TZe label tapes ensures that labels remain clear and legible in various conditions, suitable for both office environments and outdoor use.

The Results achieved to customer

After implementing these solutions, the client achieved significant results:

1) Reduced Asset Inventory Time

With process optimization, the time required for asset inventory was reduced from several days to just a few hours, significantly improving efficiency.

2) Decreased Asset Loss Rate

The standardization of labels and their high readability made asset tracking more precise, effectively reducing the risk of asset loss and decreasing the costs associated with repeated purchases due to loss.

3) Unified Asset Management Processes Across Departments

A standardized asset management process facilitated collaboration between departments, increasing transparency and reducing misunderstandings and conflicts caused by information asymmetry.

Conclusion

This series of improvements not only enhanced the internal asset management efficiency of the company but also saved manpower and company resources in various aspects, establishing a solid foundation for future business expansion. The client's successful transformation in asset management demonstrates how Brother's labeling solutions play a crucial role in enhancing operational efficiency and accuracy.