Sewing Machine Upgrade Warranty Service

For Sewing Machine, we also support our valued customers with 1-year bring-in standard warranty.

If you want to enjoy worry-free protection, the Professional Service Plan and Upgrade Warranty Plan are offered for you. Customers can purchase the Professional Service Plan with one time of on-site inspection service or Upgrade Warranty Plan with 5 times of onsite inspections per year. Other exclusive services of Upgrade Warranty Plan include designated troubleshooting hotline and exclusive guaranteed trade-in value.

For details of Upgrade Service Plans, please contact our service hotline: (852) 3187 0500 or email to inquiry@brother.com.hk.

Details of Sewing Machine Upgrade Warranty Service:

Service Plan	Basic Warranty Service (Registration required)	Upgrade Service¹(Purchase Separately)
Service Plan	Standard Warranty	Professional Service¹	Upgrade Warranty¹
Model	Please refer to Warranty information (https://www.brother.com.hk/en/warranty_information)
Warranty Period	1 Year bring-in warranty²
On-site inspection	-	Charge by request/ Case	5 times / year (By request)
Preventive Maintenance	-	Charge by request/ Case	5 times / year (By request)
Technical Support Hotline³	Yes	Yes	Exclusive support hotline
Machine installation	-	Yes (Charge by request/ Case)
Machine Training	-	Yes (Charge by request/ Case)
Coverage	All spare parts, excluding consumable spare partsand misusage	All spare parts, excluding consumable spare parts and misusage	All spare parts Discount price for consumable spare parts
Guaranteed Trade-in Value	-	-	Exclusive Guaranteed Trade-in Value
Machine pick up / delivery	-	Yes (Charge required)	Yes (Included after onsite inspection)

1. Upgrade Service is provided in territory of Hong Kong Special Administrative Region only

2. Bring-in Service Centre Address:

Service Centre

Address

Office Hour

Kwai Fong Service Centre

Units 2001-12, 20/F, Metroplaza Tower 1, 223 Hing Fong Road, Kwai Fong, New Territories, HK

Monday to Friday

9:00 a.m. - 6:00 p.m.

(Closed on Saturday, Sunday and Public Holiday)

Macau Authorised Service Centre

Room 212 , 2nd Floor, China Construction Commercial Building, No.78 Rua do Campo, Macau

Monday to Friday

9:00 a.m. - 12:30 p.m.

1:30 p.m. – 6:00 p.m.
(Closed on Saturday, Sunday and Public Holiday)

3. The service hour of technical support hotline is from Monday to Friday, 9:00 a.m. – 6:00 p.m. (Closed on Saturday, Sunday and Public Holiday)