We take our responsibilities under the Personal Data (Privacy) Ordinance (the “Ordinance”) seriously. We also recognize the importance of the Personal Data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your Personal Data.
In this policy, “Personal Data” means any data about an individual who can be identified from that data, or from that data in combination with other information to which the organization may have access and includes the meaning otherwise as defined in the Act as amended from time to time.
If you, at any time, have any queries on this policy or any other queries in relation to how we may manage, protect and/or process your Personal Data, please do not hesitate to contact our Data Protection Manager at the contact details below.
We may collect your personal data that you may volunteer on our website, by telephone or facsimile, mail or other means. Personal data collected from you may be used for any of the following purposes and/or for other purposes as may be agreed between you and us and/or as required by law. We do not collect or use personal data for any purpose other than below and state the propose for which personal data we will use before you provide personal data to us.
Assisting you in completing for transactions and orders, managing and administering accounts, order fulfillment, delivering or providing or to be delivered or provided any services and facilitating repairs and replacement.
Establish and maintain our relationship with you and provide on-going service(s) and comprehensive customer support by maintaining accurate contact and registration data, including Brothership, administering product warranties, handling the Statutory Removal Service, responding to complaints or enquiries, offering products, services, and features, promotions and redemptions that may interest you and enabling you to participate in events and questionnaires.
Providing personalized promotional offers (in accordance with your Privacy Preferences) on Brother Products and Services and other selected partner websites. For example, you might see an advertisement for a product on a partner site that you have recently viewed on Brother site. We might also share some of your information with marketing service providers and digital marketing networks to present advertisements that might interest you.
For some marketing activities or service related surveys, Brother may enlist the help of a 3rd-party provider who may temporarily need to handle your information. During a direct mail/email campaign, where we may send you announcements per your permission preferences, we may use a 3rd-party mailing house. In this case mailing lists are transferred to the 3rd party for the specific purpose of addressing the marketing materials.
Conducting ordinary business operations, verifying your identity, research and analytics, corporate reporting and management, staff training and quality assurance purposes (which may include monitoring or recording calls to our customer support) and outreach. To store, host and/or back up (whether for disaster recovery or otherwise) your Personal Data, whether within or outside Hong Kong.
Compliance with Law
Compliance with applicable laws, regulations, court orders, government and law enforcement requests, to operate our services and products properly and to protect ourselves, our users and our customers and to solve any customer disputes. However, during judicial proceedings, in order to cooperate with the government to investigate or protect the rights of Brother, we may need to disclose your personal information in accordance with the law in response to the court judgment or legal process of Brother.Information we collect
We may collect and process Personal Data about you such as:
- Personal and business contact information, such as name, mailing address, phone number, and e-mail address that you provide through filling out forms or submit on this Website, our service centres, and customer surveys
- Unique information such as user IDs and password.
- Internet Protocol address of the computer you are using.
- Details of products and services which you purchase from us or which you have inquired about, such as model, serial number, and dealer name.
- Details of your visits to our Website, the activities you engage in when using the services made available via the Website and the resources that you access on or via the Website.
- Personal background information reasonably required for recruitment and administration of employees
Various technologies are used on our websites to make them more user-friendly and effective. The data collected by such automated means generally does not contain personal details about the user, but may include information such as pages accessed, number of visitors to the site and IP addresses. Examples of such technologies are cookies, web analytics and social media widgets, described below.
Cookies & Web Analytics
In order to improve our Site, we may use "cookies" or other tools to track your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave the cookie to you. One of the primary purposes of cookies is to help the website recognize you, including by recalling your specific information and settings, to deliver relevant content and to help ease website navigation.
You may be able to set your browser to decline cookies or notify you before a cookie is set. However, if you decline cookies, you may not be able to use some of the features of the Site.
In addition to cookies, the Site automatically logs the IP/Internet address of your computer, your browser version, referring URLs and general web visitor information used by our web platform and traffic reporting tools. If you are logged in to your account when you visit the Site, this web analytic information may be linked to your personal information, and your navigation around the Site may be tracked. We use this information to understand how the Site is being used so that we can improve the Site and offer appropriate products and services to our customers.
Social Media Widgets
Brother does not collect children’s personal information on purpose. We recommend parents to monitor and participate in children's internet activities.Security
We are dedicated to protect the quality and integrity of your Personal Data. For this we have adopted industry-standard security technologies, procedures and organizational measures, to protect your data from unauthorized access, use or disclosure. We also encourage you to take precautions to protect your Personal Data from security breach. For example, where we have given you, or where you have chosen, a password to access certain parts of the Website or your registered user account, you should not share this password with others. If there are special circumstances, we may request/recommend you to change your password to protect your personal information from being damaged or leaked.Disclosure of the Information
Your Personal Data may be used, disclosed, maintained, accessed, processed and/or transferred to the following third parties, whether sited in Hong Kong or outside of Hong Kong, for the purposes set out above:
- Our headquarters, subsidiaries and group companies.
- Third party service providers which require the processing of your data, for example, third party service providers which have been engaged by us to : (i) to provide and maintain any IT equipment used to store and access your Personal Data; (ii) to host and maintain this Website; or (iii) otherwise in connection with the provision of certain services provided to you on or via this Website.
- Our auditors and legal advisors.
- Respond to duly authorized information requests of law enforcement agencies, regulators, courts and other public authorities, including to meet national security or other law enforcement requirements
- Comply with any law, regulation, subpoena, or court order
Brother International (HK) Limited,
Units A & B 12/F, KC100,
No.100 Kwai Cheong Road,
Kwai Chung, New Territories
Data Protection Officer, Marketing Department
Email: [email protected]
*In case of discrepancies between the English and Chinese versions, the English version shall prevail.
3rd December 2019 Revised Version