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Support for MFC-5890CN
- I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- When I try to scan the document, the scanner application crashes. (OS X 10.11)
- When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- I am sharing my Brother machine. I can print but cannot scan.
- I can print but cannot scan via network. (For Mac)
- I can print but cannot scan via network. (For Windows)
- When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) Show More Show Less
- I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- When I try to scan the document, the scanner application crashes. (OS X 10.11)
- When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- I cannot scan via USB. (Mac OS X)
- I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- I'm using Windows XP. I cannot scan with the USB cable.
- I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. Show More Show Less
- When I try to scan the document, the scanner application crashes. (OS X 10.11)
- The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Show More Show Less
- The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Show More Show Less
- Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- ControlCenter3 displays a blank screen at startup (Windows)
- A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- When I scan a document using ControlCenter, the scanned file size is too big.
- My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do? Show More Show Less
- Scan from the Brother iPrint&Scan application using Windows Phone.
- Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- Can I print from or scan to Android™ Smartphone?
- Can I print from and scan to iPhone, iPod touch and iPad? Show More Show Less
- Locate files scanned with ControlCenter3 (For Windows)
- Scan and save a document in PDF format (Scan to File)
- Scan multiple pages into one file instead of each scan being saved as a separate file.
- How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- Scan a document from the Windows Vista Photo Gallery
- Scan a document into ScanSoft™ PaperPort™ 11SE
- Scan a document using "Scanner and Camera Wizard" in Windows XP
- Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- Scan an image and insert it in a Windows XP application
- Scan a document in Windows 8 and Windows 10.
- Scan a document from a Windows Vista application
- Scan a document from a Windows XP application
- I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed? Show More Show Less
- I'm using Macintosh. What is the PreScan option used for?
- "ControlCenter needs to be updated." - macOS 10.15 Catalina
- When I try to scan the document, the scanner application crashes. (OS X 10.11)
- Locate files scanned with ControlCenter2 (For Macintosh)
- Scan and save a document in PDF format (Scan to File)
- Scan multiple pages into one file instead of each scan being saved as a separate file.
- Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- Scan a document in Mac OS X 10.7.
- Scan a document in Mac OS X 10.6. Show More Show Less
- Locate files scanned with ControlCenter3 (For Windows)
- Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- Locate files scanned with ControlCenter2 (For Macintosh)
- Configure or change the settings of the ControlCenter 2 or 3 scanning options Show More Show Less
Other FAQs Category
A guide to navigating our most common questions