EN
Home Support Sewing Machine Upgrade Warranty Service
Sewing Machine Upgrade Warranty Service

For Sewing Machine, we also support our valued customers with 1-year bring-in standard warranty.

If you want to enjoy worry-free protection, the Professional Service Plan and Upgrade Warranty Plan are offered for you. Customers can purchase the Professional Service Plan with one time of on-site inspection service or Upgrade Warranty Plan with 5 times of onsite inspections per year. Other exclusive services of Upgrade Warranty Plan include designated troubleshooting hotline and exclusive guaranteed trade-in value.

 

For details of Upgrade Service Plans, please contact our service hotline: (852) 3187 0500 or email to [email protected].

Details of Sewing Machine Upgrade Warranty Service:

 

Service Plan

Basic Warranty Service (Registration required)

Upgrade Service(Purchase Separately)

Standard Warranty

Professional Service1

Upgrade Warranty1

Model

Please refer to Warranty information 

(https://www.brother.com.hk/en/warranty_information)

Warranty Period

1 Year bring-in warranty2

On-site inspection

-

Charge by request/ Case

5 times / year (By request) 

 

Preventive Maintenance

-

Technical Support Hotline3

Yes

Yes

Exclusive support hotline

Machine installation

-

Yes (Charge by request/ Case)

Machine Training

-

Yes (Charge by request/ Case)

Coverage

All spare parts, excluding consumable spare parts and misusage

All spare parts, excluding consumable spare parts and misusage

All spare parts

Discount price for consumable spare parts

Guaranteed Trade-in Value

-

-

Exclusive Guaranteed Trade-in Value

Machine pick up / delivery

-

Yes (Charge required)

Yes (Included after onsite inspection)

1. Upgrade Service is provided in territory of Hong Kong Special Administrative Region only

2. Bring-in Service Centre Address:

Service Centre Address Office Hour
Kwai Chung Service Centre Unit A & B, 12/F, KC100, No.100 Kwai Cheong Rd., Kwai Chung, N.T., H.K

Monday to Friday

9:00 a.m. - 6:00 p.m.

(Closed on Saturday, Sunday and Public Holiday)
 

Macau Authorised Service Centre Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long, 11 Andar A, Macau

Monday to Friday

9:00 a.m. - 12:30 p.m.

1:30 p.m. – 6:00 p.m.
(Closed on Saturday, Sunday and Public Holiday)

3.  The service hour of technical support hotline is from Monday to Friday, 9:00 a.m. – 6:00 p.m. (Closed on Saturday, Sunday and Public Holiday)