Sewing Machine Upgrade Warranty Service
For Sewing Machine, we also support our valued customers with 1-year bring-in standard warranty.
If you want to enjoy worry-free protection, the Professional Service Plan and Upgrade Warranty Plan are offered for you. Customers can purchase the Professional Service Plan with one time of on-site inspection service or Upgrade Warranty Plan with 5 times of onsite inspections per year. Other exclusive services of Upgrade Warranty Plan include designated troubleshooting hotline and exclusive guaranteed trade-in value.
For details of Upgrade Service Plans, please contact our service hotline: (852) 3187 0500 or email to [email protected].
Details of Sewing Machine Upgrade Warranty Service:
|
Service Plan |
Basic Warranty Service (Registration required) |
Upgrade Service1 (Purchase Separately) |
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|
Standard Warranty |
Professional Service1 |
Upgrade Warranty1 |
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|
Model |
Please refer to Warranty information |
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|
Warranty Period |
1 Year bring-in warranty2 |
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On-site inspection |
- |
Charge by request/ Case |
5 times / year (By request)
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|
Preventive Maintenance |
- |
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Technical Support Hotline3 |
Yes |
Yes |
Exclusive support hotline |
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Machine installation |
- |
Yes (Charge by request/ Case) |
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|
Machine Training |
- |
Yes (Charge by request/ Case) |
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Coverage |
All spare parts, excluding consumable spare parts and misusage |
All spare parts, excluding consumable spare parts and misusage |
All spare parts Discount price for consumable spare parts |
|
Guaranteed Trade-in Value |
- |
- |
Exclusive Guaranteed Trade-in Value |
|
Machine pick up / delivery |
- |
Yes (Charge required) |
Yes (Included after onsite inspection) |
1. Upgrade Service is provided in territory of Hong Kong Special Administrative Region only
2. Bring-in Service Centre Address:
| Service Centre | Address | Office Hour |
| Kwai Fong Service Centre | Units 2001-12, 20/F, Metroplaza Tower 1, 223 Hing Fong Road, Kwai Fong, New Territories, HK |
Monday to Friday 9:00 a.m. - 6:00 p.m. (Closed on Saturday, Sunday and Public Holiday) |
| Macau Authorised Service Centre | Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long, 11 Andar A, Macau |
Monday to Friday 9:00 a.m. - 12:30 p.m. 1:30 p.m. – 6:00 p.m. |
3. The service hour of technical support hotline is from Monday to Friday, 9:00 a.m. – 6:00 p.m. (Closed on Saturday, Sunday and Public Holiday)